Shipping policy

Effective Date: January 30, 2025

Thank you for shopping with RBs Creative Creations! We take great care in packaging and shipping our handmade wreaths, floral arrangements, and home décor to ensure they arrive safely. Please review our shipping policy below.

Shipping Locations

We currently ship anywhere within the United States. At this time, we do not offer international shipping.

Processing Time

  • Orders are typically processed and shipped within [3-5] business days (excluding weekends and holidays).
  • Custom orders may require additional processing time, which will be communicated at the time of purchase.

Shipping Methods & Delivery Times

  • We use reputable carriers such as [UPS, FedEx, etc.] to deliver your orders.
  • Estimated shipping times vary by location and carrier but typically range from [5] to [7] business days after shipment.
  • Once your order has shipped, you will receive a tracking number via email.

Local Pickup (Spring, Texas 77379)

We offer a free local pickup option for customers near Spring, Texas (77379). If you choose local pickup at checkout:

  • You will receive an email notification when your order is ready for pickup.
  • Pickup times and location details will be provided in the notification.
  • Orders must be picked up within [5] days of notification.

Shipping Costs

  • Shipping costs are calculated at checkout based on order weight, size, and destination.
  • We occasionally offer free shipping promotions, which will be advertised on our website.

Lost, Delayed, or Stolen Packages

  • Once an order is marked as "Delivered" by the carrier, we are not responsible for lost or stolen packages.
  • If your package is delayed or missing, please contact the carrier directly for assistance.
  • If you need help with a shipping issue, feel free to reach out, and we will do our best to assist.

Damaged Shipments

If your item arrives damaged, please contact us within 48 hours of delivery. Please provide:

  • Clear photos of the damaged product and the shipping box.
  • Your order number and details about the issue.
    We will assess the situation and work with you on a resolution.

Address Accuracy

Please ensure your shipping address is correct at checkout. We are not responsible for orders shipped to an incorrect address provided by the customer.

If you have any questions about our shipping policy, please contact us at:
📧 hello@rbwreaths.com
📞 713-417-6873

By placing an order with us, you acknowledge and agree to this Shipping Policy.