Refund policy

Returns & Refunds

Due to the handmade nature of our products, all sales are final, and we do not offer refunds or exchanges. Please review product descriptions and photos carefully before making a purchase. If you have any questions before ordering, feel free to contact us.

Damaged or Defective Items

We take great care in packaging our products to ensure they arrive safely. However, if your item arrives damaged, please follow these steps:

  1. Contact us within 48 hours of receiving your order.
  2. Provide clear photos of the damaged product and the shipping box.
  3. We will assess the issue and work with you to find a resolution.

Failure to report damages within the specified timeframe may result in the inability to process a claim.

Shipping

  • Orders are carefully packaged and shipped via a reliable carrier.
  • We are not responsible for delays caused by the carrier or incorrect shipping addresses provided at checkout.
  • Once the package is marked as "Delivered" by the carrier, we are not responsible for lost or stolen items.

Custom Orders

We gladly accept custom orders! Please allow additional processing time for custom requests. Once the design is confirmed, half of the price will due before any product purchased. Due to their personalized nature, all custom orders are final sale and cannot be canceled or returned or refunded.

By purchasing from our shop, you acknowledge and agree to these policies. If you have any questions, feel free to reach out!